Terms of service

Welcome to our site! Thank you for visiting our shop.

These General Terms and Conditions - hereinafter: “GTC” - the owner and distributor of the website and products: Timeless Design Kft. - hereinafter: “Service Provider” - the services, products and website usage - hereinafter: “Service” - regulates the conditions of its use.

Please read this document carefully before finalizing your order, because by finalizing your order, you accept the contents of these GTC.

If you have any questions regarding these General Terms and Conditions, the use of the website, individual products, the process of purchase, please contact our staff at the contact details provided.

Service provider (Seller, company) data:

Timeless Design Kft.
Headquarters: 1118 Budapest, Törökugrató utca 4. 2nd floor. 6.
Contact person: Alma Vetlényi
Mobile: +36 70 233 0706
Email address: sales@almavetlenyi.com
Website: almavetlenyi.com
tax number: 28812900-2-43
company registration number: 01-09-375155
bank account number: 10102103-56571600-01005008
Chamber membership: Budapest Chamber of Commerce and Industry

Hosting provider details:

Name: Shopify International Limited
Headquarters: 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland
Email address: support@shopify.com

Terms

Parties: Seller and Buyer jointly

Consumer: a natural person acting outside his profession, self-employment or business
Consumer contract: a contract in which one of the subjects qualifies as a consumer
Website: this website, which is used to conclude the contract
Contract: A contract of sale between the Seller and the Buyer using the Website and electronic mail
Means of remote communication: a means of making a contractual statement in the absence of the parties with a view to concluding a contract. Such means include, in particular, a form, standard letter, advertisement published in the press, order form, catalog, telephone, and the means of providing Internet access.
Absentee contract: a consumer contract concluded under a distance selling system organized for the provision of a contract product or service without the simultaneous physical presence of the parties, using only a means of communication between the parties for the purpose of concluding the contract.
Product: all movable movable property included in the offer of the Website and intended for sale on the Website, which is the subject of the Contract

Buyer / You: the person concluding the contract making a purchase offer through the Website

Warranty: In the case of contracts concluded between a consumer and a business (hereinafter: consumer contract) in accordance with the Civil Code,

(a) a guarantee given for the performance of the contract which the undertaking voluntarily undertakes in addition to or in the absence of a legal obligation to perform the contract properly; and
(b) a statutory guarantee

Relevant legislation

The provisions of Hungarian law shall apply to the Contract, and in particular the following legal acts shall apply:

1997 / CLV. Act on Consumer Protection

1998 / CVIII. Act on Certain Issues in Electronic Commerce Services and Information Society Services

1999 / Act V of 2006 on the Civil Code

151/2003. (IX.22.) On the mandatory guarantee for durable consumer goods

45/2014. (II.26.) On the detailed rules of contracts between the consumer and the business

19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business

1999 / LXXVI. Copyright Act

2000 / CXII. Act on the Right to Information Self-Determination and Freedom of Information

REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on taking action against unjustified area-based content restrictions and other forms of discrimination based on the nationality, place of residence or establishment of the buyer in the internal market and Amending Regulations (EC) No 2004/394 and (EU) 2017/2394 and Directive 2009/22 / EC

REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46 data protection regulation)

Scope and acceptance of the GTC

The content of the contract concluded between us - in addition to the provisions of the relevant binding legal regulations - is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations of you and us, the conditions of concluding the contract, the deadlines for performance, the conditions of delivery and payment, the rules of liability, and the conditions of exercising the right of withdrawal.

The technical information required for the use of the Website, which is not included in these GTC, is provided by other information available on the Website.

You must familiarize yourself with the provisions of these GTC before finalizing your order. By purchasing through our webshop, you accept the provisions of these GTC, and the GTC forms an integral part of the contract between you and the Seller.

The language of the contract, the form of the contract

The language of the contracts covered by these GTC is English.

Contracts falling within the scope of these GTC do not qualify as written contracts, they are not filed by the Seller.

E-invoicing

Our company is listed in the 2007 CXXVII. Section 175 of the Act. electronic invoice in accordance with. By accepting these GTC, you give your consent to the use of the electronic invoice.

Prices

The products on this website include 27% VAT. They do not include the shipping cost, which will be added to the price of the products in the last phase of the order. The displayed products can only be ordered online. The prices shown for the products are in HUF. The shipping cost also includes the packing cost. If a special price is introduced, the Service Provider will fully inform the Users about the duration of the special offer.

Procedure in case of incorrect price

The following are obviously incorrectly quoted prices:

0 HUF price,

the price reduced by the discount but incorrectly indicating the discount (eg: in the case of a product with a value of HUF 1,000, the product offered for HUF 500 with the indication of the 20% discount).

In the event of an incorrect price, the Seller offers the possibility to purchase the product at a fair price, in the possession of which the Buyer may decide to order the product at a fair price or cancel the order without any adverse legal consequences.

Information on the essential characteristics of the products

On the website, we provide information on the essential features of the products that can be purchased in the descriptions of each product, and we display a photo of the products. The color and pattern of the products displayed on the product data sheet is unique for each product. We take no responsibility for the difference between the image displayed in the webshop and the actual appearance of the product.

Correction of data entry errors - Responsibility for the accuracy of the data provided

During the order, you have the opportunity to change the data you have entered before the order is finalized. Please note that it is your responsibility to ensure that the information you provide is entered accurately, as the product will be invoiced or shipped based on the information you provide. By placing your order, you acknowledge that the Seller is entitled to bear all damages and costs arising from your incorrect data entry and inaccurate data. The Seller excludes its liability for performance based on inaccurate data entry.

Use of the Website

Purchases on the website are not subject to registration.

Product selection

By clicking on the product categories on the website, you can select the desired product family, including individual products. Click on each product to find the photo, description and price of the product. You must pay the price on the website when making a purchase. The products are marked with an illustrated photo. The accessories and decorative elements shown in the photos are not part of the product, unless it is highlighted in the product description. Please note that we are not responsible for any misspellings or incorrect data!

Adding product to cart

After selecting the product, you can click on the "Add to Cart" button to add any number of products to the cart without incurring any purchase or payment obligations, as placing in the cart does not constitute an offer. We recommend that you add the product to the cart even if you are not sure that you want to buy the given product, because this will give you an overview of the products you have selected at the moment and display them on a screen. can view and compare. Until the order is finalized - until the "Order" button is pressed - the contents of the Cart can be freely modified, products of your choice can be removed, new products can be added to the cart, or the desired product number can be changed.

View cart

When using the website, you can check the contents of the cart at any time by clicking on the "Cart" icon at the top of the website. Here you can remove the selected products from the cart or change the number of products. The system automatically updates the information corresponding to the data you have changed, including the price of the products added to the cart. If you want to continue shopping, press the "Continue Shopping" button. If you do not wish to select additional products and add them to your cart, please read and accept the terms and conditions of the website's Terms and Conditions and Privacy Policy before clicking the "Order" button.

Enter customer information

After pressing the "Order" button, the "Cart Contents", "Contact Information" and "Shipping Address" boxes will appear.

In the "Contact details" block you can enter your e-mail address, while in the "Shipping address" block you need to enter your full name, company name, address, telephone number.

In the "Cart Contents" block you will find the summary of your order. The "Contents of the shopping cart" block in the "Enter data" menu item does not yet include the cost of delivery, it is added to the amount of the purchase under the "Delivery" menu item. After entering your contact and delivery details, you can validate the given delivery method by pressing the "Go to delivery methods" button, and the fee for the given delivery method can be viewed, which will already be added to the purchase amount. Click the "Next Payment Methods" button to select your preferred payment method and enter your billing address.

After filling in the text boxes above, you can click on the "Order summary" button to view the contact, shipping, billing, payment details and the contents of the order.

Finalizing the order

If you are sure that the contents of the shopping cart correspond to the products you want to order and that your details are correct, you can close your order by clicking the "Submit Order" button. The information provided on the website does not constitute an offer for the conclusion of a contract by the Seller. In the case of orders falling within the scope of these GTC, you are considered a bidder.

By clicking on the "Send Order" button, you expressly acknowledge that your offer must be considered made and your statement - in case of confirmation by the Seller according to these GTC - entails an obligation to pay. You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours in accordance with these general terms and conditions, you will be released from the obligation of the offer.

Order processing, conclusion of the contract

You have the opportunity to place your order at any time. The Seller will confirm your offer by e-mail no later than the working day following the submission of your offer. The contract is created when the confirmation e-mail sent by the Seller becomes available to you in your mail system.

Description of payment options, delivery methods

Direct bank transfer

You can also settle the price of the products by bank transfer. The bank details required for the transfer are as follows:

Name: Vetlényi Alma Timeless Design Kft.

Name of the financial institution: Budapest Bank

Bank account number: 10102103-56571600-01005008

Remarks: Indication of the full name of the customer

The payment deadline is the 3rd day after the invoice is issued. After the expiration of the payment deadline, the order belonging to the unpaid invoice will be canceled and the Buyer will be informed about the cancellation by e-mail.

Online credit card payment

In our webshop, fast and secure online payment is provided by Stripe. Buyers' credit card details will not be sent to our store.

Shipping information

Domestic delivery within Hungary

home delivery by GLS courier service, or
MPL parcel home delivery or
MPL vending machine delivery service

Shipping cost:

GLS Courier Service 2,200.00 HUF

MPL Home delivery 1,600.00 Ft

MPL vending machine 1,200.00 HUF

In case of orders over 50,000.00 HUF, delivery in Hungary is free of charge.

Expected delivery time - 2-5 working days after the order confirmation e-mail (in case of a Hungarian address)

International Shipping

To neighboring countries:

Austria, Croatia, Czech Republic, Romania, Slovakia, Slovenia

GLS courier service

Shipping fee is 6,500.00 Ft = 18 EUR

To the rest of the world:

FedEx HD (Home Delivery) Economy

Shipping fee is 8,500.00 HUF = 24 EUR

Order processing and fulfillment

We will send you an automatic e-mail notification about the status of your orders. Our finished products in stock are usually delivered within 2-5 business days. If the delivery cannot be completed within these deadlines, Alma Vetlényi will inform the Customer and agree on the further course of fulfilling the order.

If the Seller fails to fulfill its obligations under the contract because the product specified in the contract is not available, the Seller is obliged to inform the Buyer immediately and to refund the amount paid by the Buyer immediately, but no later than within 30 days.

Home delivery with GLS courier service
MPL home delivery
MPL parcel delivery

a) The courier delivers the packages on working days between 9 am and 5 pm. If you are not at home during this period, it is advisable to provide a business address (if possible) as your delivery address. The courier service will attempt to deliver twice. After this, you will need to pay the shipping fee again for delivery.

b) With MPL home delivery service, if the first delivery fails, e.g. not at home - leaves a notice and then delivers the package again the next business day. A retention period of 5 working days is available, during which time the parcel can be picked up at the Post Office of the address.

The buyer is obliged to check the condition of the package upon receipt of the products and to sign the receipt in case the packaging is intact. In the event of a problem, the buyer must request that a report be filed. In addition, you must notify customer service at sales@almavetlenyi.com or by telephone so that we can take action as soon as possible. We cannot accept subsequent complaints without a report on file.

If the buyer does not accept the package, the return fee will be charged to the buyer.

Consumer information

act 45/2014. (II.26.)

Right of withdrawal

The Buyer may withdraw from the contract and return the ordered product within 14 days from the receipt of the ordered product without giving reasons, as per Rule of the Government 45/2014 (II.26.) on the detailed rules of contracts between a consumer and a business.

The Buyer may not exercise the right of withdrawal if he has opened the packaging of the ordered product and / or has already started its intended use, or the given product has been custom produced at his request.

The Buyer shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal. The return of the product must be arranged by the Buyer, the fee for which is still borne by the Buyer, the fee for the delivery of which product (s) will be refunded after the return, after the return. However, the amount of this may not be more than the shipping fee previously paid by the Buyer to the web store.

However, the Service Provider may demand compensation for damage resulting from the improper use of the goods. If the goods returned under the right of withdrawal are not in perfect, resalable condition, the customer is obliged to pay compensation if he caused the deterioration, destruction or other impossibility of returning the goods intentionally or through negligence.

If the product is found to be damaged in the presence of the person delivering it (postal delivery, courier) during the opening, the damage occurred before the receipt of the goods, we will ensure the return of the product and the cancellation of the sale. Any kind of damage or lack of content during the delivery of the consignment must be included in the factual report between the seller and the buyer. We cannot be held responsible for any subsequent lack of content or damage.

17/1999 on the exercise of the right of withdrawal. You can download the text of a government decree from the website of the National Consumer Protection Authority.

Pursuant to a government decree, the Seller is obliged to refund the purchase price to the Buyer no later than within 14 days of receipt of the returned package.

A 45/2014. The full text of the government decree on the detailed rules of contracts between the consumer and the business: https://www.fogyasztovedelem.hu

In case of a dispute, the Buyer may turn to the Conciliation Board. The Seller is obliged to cooperate with the Conciliation Board according to Government Decree 387/2016 (XII. 2.).

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Phone number: 06-1-488-2131

Fax: 06-1-488-2186

E-mail: bekelteto.testulet@bkik.hu

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. II. floor 240.

Mailing address: 1364 Budapest, Pf .: 81

Phone number: 06-1-269-0703

Fax: 06-1-474-7921

E-mail: pmbekelteto@pmkik.hu

Procedure for right of withdrawal

If the Customer wishes to exercise his right of withdrawal, he can do so by filling in the Withdrawal Statement, which he returns to the Seller by letter or e-mail, referring to the product and the order ID.

You may not exercise your right of withdrawal in the case of a custom-made product manufactured individually for you. The Buyer may indicate his intention to withdraw to the Seller within 14 days from the receipt of the product in the ways mentioned above.

If the Customer sends the Withdrawal Statement to the Service Provider by post, the date of sending the letter by post will be taken into account. In the case of delivery by post, the letter must be registered so that the date of dispatch can be clearly proved.

The ordered product must be returned by the Buyer to the company's address by post or parcel courier service. Shipping costs related to the return will be borne by the Buyer.

The Seller will not receive packages returned by cash on delivery.

We may demand compensation from the Buyer for damages resulting from improper use.

The purchase price of the product and the amount of the basic delivery fee will be refunded by the Seller within 14 days after the withdrawal, based on the agreement with the Buyer.

Product exchange

If the size of the ordered product is not appropriate and the Buyer requests a replacement, the fee for returning the product to be replaced shall be borne by the Buyer. In case of return, if there is no possibility of exchange (no size, no stock), the user can request a refund of the purchase price of the product.

In case of return, please return the received invoice together with the product.

Warranty

The contracts between the Seller and the Buyer are equally binding on the parties without stipulation in 45/2014. (II.26.).

The meaning of warranty: a warranty for a specified period of time for the intended use of the goods or services.

According to A 6: 159. § (2), the Consumer has four types of warranty rights: repair / replacement / price reduction / claim for a refund of the purchase price, which is also a withdrawal.

The consumer has the same four rights in the case of a warranty against supplies and in the event of a quality claim for products covered by the mandatory warranty.

In the event of a quality complaint, you can make a warranty claim. The warranty means the liability of the Seller for incorrect performance. Performance is defective if the quality of the product - at the time of performance - does not comply with the characteristics indicated on the website and specified by the Seller.

The Buyer may assert his warranty claim within the limitation period of two years from the date of purchase. The quality objections related to the purchased products must be communicated to the Seller as soon as possible after the discovery of the defect.

In the case of consumer contracts, the law sets a deadline of two months within which the statement of objections is deemed to have been made in due time. Notification beyond two months does not in itself result in the loss of the Buyer's rights, but he must compensate the Seller for the damages caused by the late notification.

If the product is returned due to quality defects, the Seller will bear the resulting shipping cost. The customer is obliged to choose a mode of transport that avoids unnecessary additional costs. After delivery, the Seller will reimburse the customer for the resulting cost or transfer it in advance upon express request.

Defective performance

At its discretion, the Customer may demand repair or replacement, unless the fulfillment of the chosen warranty claim is not feasible or it would result in a disproportionate additional cost for the Seller compared to the fulfillment of the other warranty claim.

If you do not have the right to repair or replace, or if the Service Provider has not undertaken the repair or replacement, or cannot fulfill this obligation (within a reasonable time, without significant inconvenience to the Buyer), you may request or withdraw from the contract.

Order cancellation

You have the option to cancel your order at the e-mail address or telephone number provided on the website. It is possible to cancel the order within 24 hours of placing the order.

Modify or cancel an order

Pursuant to the CVIII of 2001. Act the Buyer is sent an automatic acknowledgement of the order by the software of the seller's web store when the order is placed. This notice does not constitute a contract between the Seller and the Buyer. It merely indicates to the buyer that your order request has been registered and forwarded by our system to the employee of the Seller.

If this confirmation is not received by the Buyer within 48 hours, the Buyer's bidding obligations will be terminated.

The Seller gives the Buyer the opportunity to cancel the order electronically until the start of fulfilling the order. When the order fulfillment starts, the Buyer will be notified by e-mail and / or telephone about the expected duration of the execution and the fact that the execution will start. After that, you can only cancel your order via one of the contacts under the "Contact" menu item.

Subsequent changes to the order can only be made in writing by e-mail.

Consumer Rights, complaint handling

The Seller shall not be liable for any inconvenience caused to the Buyer by the server or any other system failure, as the Seller cannot guarantee the continuous operation of the server's Internet connection.

Everyone uses the website at their own risk. The Seller cannot be held responsible for any delays, errors or incomplete information flow in the system.

The Buyer is responsible for the content published on the website in order not to infringe the rights of third parties and the law, either directly or indirectly.

The Seller is the copyright holder of all content displayed during the provision of services available through the website: any copyright work or other intellectual creation (including all created graphics, images, photos and the layout of the website interface, ideas, implementations).

The Consumer may submit consumer complaints related to the product or the activity of the Seller at the following contact details:

Phone number: +36 70 233 0706

Email address: sales@almavetlenyi.com

Internet address: www.almavetlenyi.com

Our webshop will respond to the written complaint in writing within 30 days. It shall state the reasons for rejecting the complaint. A of the reply shall be kept for 3 years and presented to the inspection authorities on request.

Complaints to consumer protection authorities

If the Customer finds a violation of the consumer's consumer rights, he has the right to lodge a complaint with the consumer protection authority of his place of residence. After examining the complaint, the authority decides on the conduct of the consumer protection procedure. The first-level consumer protection official tasks are performed by the capital city and county government offices competent according to the consumer's place of residence, the list of which can be found here: http://www.kormanyhivatal.hu

Judicial proceeding

The customer is entitled to enforce his claim arising from a consumer dispute in court in the framework of civil proceedings pursuant to Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. in accordance with the provisions of this Act.

We would like to inform you that you can file a consumer complaint against us. If your consumer complaint is rejected, you are also entitled to apply to the Conciliation Board in the area of your place of residence or stay: the condition for initiating the Conciliation Board’s proceedings is that the consumer directly seeks to resolve the dispute with the business concerned. At the request of the consumer, the conciliation body designated in the consumer's request shall be competent for the procedure, instead of the competent body.

You can find the list of conciliation bodies in Hungary here: http://www.ofe.hu/inet/ofe/hu/menu/bekeltetes.html

The company has a duty to cooperate in the Conciliation Board proceedings.

In this context, there is an obligation for companies to send a reply to the Conciliation Board's call, and an obligation to appear before the Conciliation Board is required.

In the event of a breach of the above obligation to cooperate, the consumer protection authority has the power to impose a mandatory fine in the event of a breach of the law as a result of a change in legislation, and it is not possible to waive a fine. In addition to the Consumer Protection Act, the relevant provision of the Small and Medium-sized Enterprises Act has also been amended, so that the imposition of fines will not be waived in the case of small and medium-sized enterprises either.

Other provisions

The legal relationship between the Service Provider and the Customer is governed by Hungarian civil law.

The Service Provider may amend these GTC at any time without giving a reason, and by notifying the Customer in advance on the website, for example, in order to comply with the law and any other changes. Therefore, please review the Terms and Conditions regularly.

In matters not regulated in these GTC, Decree No. 45/2014 on the detailed rules of contracts between the civil code, the consumer and the service provider. Government Decree and Act CVIII of 2001 on certain issues of electronic commerce services and information society services. TV. its provisions shall apply.

By browsing the pages of the website and placing orders, the User accepts the provisions of its General Terms and Conditions.